Sales Enquiry: +971509893134
Email: sales@hikvision-uae.ae
Sales Enquiry: +971509893134
Email: sales@hikvision-uae.ae
At the core of our service is the comprehensive warranty for Hikvision products, which covers any defects in materials and workmanship, ensuring your investment is fully protected. Every Hikvision device you purchase comes with a clear warranty for Hikvision products, giving you confidence and peace of mind. The duration of the warranty varies by product—ranging from one to three years—so we recommend checking the specific product documentation for full details about the warranty for Hikvision products.
Whether you need support for Hikvision cameras, NVRs, DVRs, or other security equipment, our dedicated team stands behind the warranty for Hikvision products to ensure your security system remains reliable.
Additionally, our customer-first approach guarantees that the warranty for Hikvision products includes fast response times, professional technical assessment, and seamless claim processing. We’re committed to keeping your surveillance system running with minimal interruption.
The warranty for Hikvision products covers the following aspects:
Defects in Materials and Workmanship: Any flaws resulting from manufacturing errors are fully covered under warranty. This includes issues with hardware construction, internal components, and display performance.
Malfunctions Under Normal Use Conditions: Devices that fail to operate as intended during standard usage will be repaired or replaced at no cost.
Manufacturer-Related Issues: This includes system errors or operational issues caused by internal component failures due to production quality, not user mishandling.
Important Note: Warranty terms may vary slightly depending on the product category (e.g., cameras, recorders, displays). Please refer to the individual product warranty card or contact us directly for product-specific details.
The warranty does not cover the following cases:
Damage Caused by Misuse or Abuse: Physical or electrical damage due to mishandling, improper storage, or rough usage.
Accidents: Water damage, dropping, or exposure to extreme environments not specified in product guidelines.
Unauthorized Modifications or Repairs: Any attempt to repair the product by non-authorized service providers voids the warranty.
Normal Wear and Tear: Degradation over time due to regular use, such as fading of display, minor scratches, or power cable fraying.
If you encounter any issue that falls under the warranty coverage, we’re here to assist you with a smooth and quick resolution process.
Contact Us
Reach out to our customer support team via:
Phone: +971 50 944 6995
Submit Purchase & Product Details
Please provide:
Invoice or proof of purchase
Product model and serial number
A brief description of the issue
Supporting documents such as photos or videos to help us understand the problem.
Assessment by Technical Team
Our team will:
Review your submitted documents
Conduct an evaluation to determine warranty eligibility
Offer the appropriate solution—repair, replacement, or service instructions.
Once your claim is approved, we’ll ensure a swift turnaround to minimize any disruptions to your operations.
Hikvision stands behind its products with industry-leading reliability and customer service. By choosing our products, you get more than security—you get ongoing support, service, and assurance that your investment is protected.
Choose Hikvision UAE’s advanced security technology. As authorized distributors, we provide tailored surveillance solutions to ensure your safety and peace of mind.